IDS Forum

Re: IDS 10 installation files

Posted By: Pradeep Kutty
Date: Thursday, 26 July 2012, at 3:16 p.m.

In Response To: Re: IDS 10 installation files (Art Kagel)

Greetings!

Just to clarify - Informix has a 5+3 support model. It is 5 years
of regular support from release date before the product goes end of life
followed by 3 years of extended support which offers full fledged defect
support. Informix (Only) also has an offering called Continuing support
that runs through Sep 2013 that offers non defect support for 3 specific
code lines - 7.31, 9.4 and 10 that are EOS.

Details can be found over here -
http://www-01.ibm.com/support/docview.wss?uid=swg21439094

If anyone has any questions on the support options, please feel free to
ping me directly.

Regards!

Pradeep Kutty
Sr. Manager -WW Informix,Warehouse and Analytics Support
IBM Information Management Support
Office: 913-599-7131 | Cell:913-653-1940
Email: pkutty@us.ibm.com

IBM is moving to Electronic Entry of Service Requests
Learn about IBM Electronic Support
Open a Service Request online

From: "Art Kagel" <art.kagel@gmail.com>
To: ids@iiug.org,
Date: 07/26/2012 01:44 PM
Subject: Re: IDS 10 installation files [27845]
Sent by: ids-bounces@iiug.org

IBM's official position as it was described to me, is that they will
provide full support any major release for five years from the first
release date and at least one year after the product is no longer
available
for purchase. As of now, you can purchase extended support for
"unsupported" versions which includes down system support and access to
existing fixpacks that you may not have installed.

Art

Art S. Kagel
Advanced DataTools (www.advancedatatools.com)
Blog: http://informix-myview.blogspot.com/

Disclaimer: Please keep in mind that my own opinions are my own opinions
and do not reflect on my employer, Advanced DataTools, the IIUG, nor any
other organization with which I am associated either explicitly,
implicitly, or by inference. Neither do those opinions reflect those of
other individuals affiliated with any entity with which I am affiliated
nor
those of the entities themselves.

On Thu, Jul 26, 2012 at 1:41 PM, FRANK J. COMPUTER
<frank_in_pr@hotmail.com>wrote:

> There's concern about how long each version will be supported and what
> should
> constitute a new version, revision or fix. Just because new features are

> added
> shouldn't mean that a new version has to be released and older versions
> will
> no longer be supported. It's like the "Feature Creep" syndrome where for

> example, every time Apple adds a new iPhone feature, they want you to
buy a
> new phone. Users should enjoy a minimum of 5 years support, or more, for

> any
> particular product they've purchased. A lot of effort and money goes
into
> stabilizing a system without having to worry about loosing support.
> Upgrades
> can be expensive, something always seems to break when upgrading!
>
>
>
>
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> Forum Note: Use "Reply" to post a response in the discussion forum.
>
>

--14dae9340cad55c83b04c5bfee58

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Messages In This Thread

• IDS 10 installation files
  PIOTR GINALSKI -- Tuesday, 24 July 2012, at 5:09 a.m.
  • Re: IDS 10 installation files
    Art Kagel -- Tuesday, 24 July 2012, at 7:05 a.m.
    • Re: IDS 10 installation files
      PIOTR GINALSKI -- Tuesday, 24 July 2012, at 7:10 a.m.
      • Re: IDS 10 installation files
        Fernando Nunes -- Tuesday, 24 July 2012, at 7:20 a.m.
        • Re: IDS 10 installation files
          PIOTR GINALSKI -- Tuesday, 24 July 2012, at 7:28 a.m.
          • Re: IDS 10 installation files
            FRANK J. COMPUTER -- Thursday, 26 July 2012, at 7:51 a.m.
            • Re: IDS 10 installation files
              Art S. Kagel -- Thursday, 26 July 2012, at 8:06 a.m.
              • Re: IDS 10 installation files
                FRANK J. COMPUTER -- Thursday, 26 July 2012, at 1:41 p.m.
                • Re: IDS 10 installation files
                  Art Kagel -- Thursday, 26 July 2012, at 2:40 p.m.
                  • Re: IDS 10 installation files
                    Fernando Nunes -- Thursday, 26 July 2012, at 2:48 p.m.
                  • Re: IDS 10 installation files
                    Pradeep Kutty -- Thursday, 26 July 2012, at 3:16 p.m.
                    • Re: IDS 10 installation files
                      Art Kagel -- Thursday, 26 July 2012, at 4:04 p.m.
      • Re: IDS 10 installation files
        Art Kagel -- Tuesday, 24 July 2012, at 7:29 a.m.
        • Re: IDS 10 installation files
          PIOTR GINALSKI -- Tuesday, 24 July 2012, at 7:32 a.m.
        • Re: IDS 10 installation files
          Fernando Nunes -- Tuesday, 24 July 2012, at 7:45 a.m.
          • Re: IDS 10 installation files
            Art Kagel -- Tuesday, 24 July 2012, at 8:35 a.m.
            • Re: IDS 10 installation files
              Fernando Nunes -- Tuesday, 24 July 2012, at 9:29 a.m.

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